Privacy policy.

Effective 14 October 2026 (first published 5 July 2026). Key Dolphin ("we") is an AI implementation firm based in Dubai, UAE. This policy covers keydolphin.com and our engagements.

What we collect on this site. Only what you submit through the booking form: name, company, email, phone/WhatsApp, and what you tell us about your operation. We use privacy-respecting analytics without advertising trackers or cross-site profiles.

How we use it. To respond, prepare for and hold your demo call, and follow up. We do not sell or share your details with third parties for marketing. Booking data is stored in our own systems on our own tenant.

Client engagements. Client systems are built on client tenants with client keys. We do not retain client operational data beyond the engagement’s SLA window, do not train models on client data, and log every access. The engagement contract and IP & Data Charter govern in detail and prevail over this page.

Dolphin Desk and WhatsApp. Dolphin Desk answers calls and messages for our client businesses, including on WhatsApp through Meta’s WhatsApp Business Platform. When a business connects its WhatsApp account, we process on its behalf: its WhatsApp Business Account and phone number details, the messages its customers send and the replies sent back (text and any media in the chat), the sender’s name and phone number, timestamps and delivery status, and the message templates it uses. We use this only to provide the service the business asked for: answering its customers, booking appointments, alerting its staff and reporting to the business. The business controls its customers’ data; we process it on the business’s instructions. We do not sell it, do not use it for advertising, and do not use it to train AI models. AI providers process messages only to write that business’s replies.

Keeping and deleting data. Desk data is stored on encrypted infrastructure, and access keys are encrypted at rest. A business can disconnect WhatsApp at any time, and when it closes its Dolphin Desk account we delete its data. Anyone can ask what we hold about them, correct it, or have it deleted by emailing hello@keydolphin.com; if you messaged a business that uses Dolphin Desk, you can also ask that business. We answer within ten business days.

Social media. We run a company page on LinkedIn. We use LinkedIn’s Community Management API only to publish and manage posts on our own page. We do not use it to collect or store personal data about LinkedIn members, for advertising or profiling, or to share LinkedIn data with anyone. The access it needs is stored encrypted and can be revoked from LinkedIn at any time. When you interact with our page, LinkedIn’s own privacy policy applies to that interaction.

Your rights. Ask us what we hold about you, correct it, or have it deleted: hello@keydolphin.com. We answer within ten business days.

Changes. We update this page when practices change, with the effective date above.